Fitzsimmons, James A.
Service management : operations, strategy and information technology. - 3rd ed. - New York : McGraw Hill, 2000. - index, 646p. ; cm.
9780071181150
Service Industries--Management.
HD9980.F569(R)
Service management : operations, strategy and information technology. - 3rd ed. - New York : McGraw Hill, 2000. - index, 646p. ; cm.
9780071181150
Service Industries--Management.
HD9980.F569(R)