Darmawan, Budi.
Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. - 1st ed. - Austin, TX : IBM, International Technical Support Organization, c2004. - xii, 170 p. : ill. - IBM redbooks . - IBM redbooks. .
"Tivoli software"--Cover. "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. "June 2004." "SG24-7053-00."
Includes bibliographical references (p. 165-166) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
Business--Data processing--Management.
Electronic commerce--Management.
Information technology--Management.
Service-level agreements.
Electronic books.
HD30.37 / .D37 2004eb
658/.0285
Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]. - 1st ed. - Austin, TX : IBM, International Technical Support Organization, c2004. - xii, 170 p. : ill. - IBM redbooks . - IBM redbooks. .
"Tivoli software"--Cover. "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso. "June 2004." "SG24-7053-00."
Includes bibliographical references (p. 165-166) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
Business--Data processing--Management.
Electronic commerce--Management.
Information technology--Management.
Service-level agreements.
Electronic books.
HD30.37 / .D37 2004eb
658/.0285