Beckford, John, 1958-
Quality a critical introduction / [electronic resource] : John Beckford. - 3rd ed. - New York, NY : Routledge, 2009. - xxii, 328 p. : ill.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Total quality management--Case studies.
Service industries--Management--Case studies.
Manufacturing industries--Management--Case studies.
Electronic books.
HD62.15 / .B433 2009
658.5/62
Quality a critical introduction / [electronic resource] : John Beckford. - 3rd ed. - New York, NY : Routledge, 2009. - xxii, 328 p. : ill.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Total quality management--Case studies.
Service industries--Management--Case studies.
Manufacturing industries--Management--Case studies.
Electronic books.
HD62.15 / .B433 2009
658.5/62