Leadership as emotional labour management and the "managed heart" / [electronic resource] :
edited by Marian Iszatt-White.
- Abingdon, Oxon ; New York, N.Y. : Routledge, 2012.
- x, 240 p. : ill.
- Routledge studies in management, organizations, and society ; 20 .
- Management, organizations and society (London, England) ; v. 20. .
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Leadership--Social aspects.
Leadership--Psychological aspects.
Management--Social aspects.
Management--Psychological aspects.
Emotions.
Interpersonal relations.
Organizational behavior--Social aspects.
Service industries--Social aspects.
Electronic books.
HD57.7 / .L43164 2012
658.4/092
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Leadership--Social aspects.
Leadership--Psychological aspects.
Management--Social aspects.
Management--Psychological aspects.
Emotions.
Interpersonal relations.
Organizational behavior--Social aspects.
Service industries--Social aspects.
Electronic books.
HD57.7 / .L43164 2012
658.4/092