Fitzsimmons, James A.
Service management : operations, strategy and information. - Boston : Irwin, 1997. - 2nd. ed. 613p., index. ; cm.
0070217602
Service Industries--Management.
HD9980.F562
Service management : operations, strategy and information. - Boston : Irwin, 1997. - 2nd. ed. 613p., index. ; cm.
0070217602
Service Industries--Management.
HD9980.F562