Lovelock, Christopher H.
Principles of services marketing and management. - New Jersey : Prentice Hall, 1998. - 414p., index. ; cm.
013676875x
Service Industries.
HD9981.5.L899
Principles of services marketing and management. - New Jersey : Prentice Hall, 1998. - 414p., index. ; cm.
013676875x
Service Industries.
HD9981.5.L899