QUIS 9 symposium service excellence in management / [electronic resource] :
guest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
- Bradford, England : Emerald Group Publishing, c2005.
- 91 p.
- Managing service quality an international journal ; v.15, no. 2 .
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Management.
Service industries.
Electronic books.
HF5415.5 / .Q857 2005eb
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer services--Management.
Service industries.
Electronic books.
HF5415.5 / .Q857 2005eb