| 000 -LEADER |
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| fixed length control field |
06144nam a2200841 i 4500 |
| 001 - CONTROL NUMBER |
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| control field |
EBC4790175 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
MiAaPQ |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
170201s2017 nyu foa 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9781631576546 |
| Qualifying information |
paperback |
|
|---|
| International Standard Book Number |
9781631576553 |
| Qualifying information |
e-book |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(MiAaPQ)EBC4790175 |
|
|---|
| System control number |
(Au-PeEL)EBL4790175 |
|
|---|
| System control number |
(CaPaEBR)ebr11332748 |
|
|---|
| System control number |
(CaONFJC)MIL988887 |
|
|---|
| System control number |
(OCoLC)970636800 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
MiAaPQ |
| Language of cataloging |
eng |
| Description conventions |
rda |
| -- |
pn |
| Transcribing agency |
MiAaPQ |
| Modifying agency |
MiAaPQ |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD30.3 |
| Item number |
.S254 2017 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.45 |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
St. John, Walter, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Essential communications skills for managers. |
| Number of part/section of a work |
Volume I, |
| Name of part/section of a work |
A practical guide for communicating effectively with all people in all situations / |
| Statement of responsibility, etc |
Walter St. John, Ben Haskell. |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Practical guide for communicating effectively with all people in all situations. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 264 #1 - |
|---|
| -- |
New York, New York (222 East 46th Street, New York, NY 10017) : |
| -- |
Business Expert Press, |
| -- |
2017. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (x, 237 pages) |
| 336 ## - |
|---|
| -- |
text |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
rdacarrier |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Corporate communication collection, |
| International Standard Serial Number |
2156-8170 |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Section 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. |
| 506 1# - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc |
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do." |
| 588 ## - |
|---|
| -- |
Title from PDF title page (viewed on February 1, 2017). |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in management. |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Writing Tips |
|
|---|
| Uncontrolled term |
Workplace Situations |
|
|---|
| Uncontrolled term |
Workplace Communications |
|
|---|
| Uncontrolled term |
Speechmaking |
|
|---|
| Uncontrolled term |
Speaking Confidently |
|
|---|
| Uncontrolled term |
Persuasive Communication |
|
|---|
| Uncontrolled term |
Reading Tips |
|
|---|
| Uncontrolled term |
Management Skills |
|
|---|
| Uncontrolled term |
Managerial Communications |
|
|---|
| Uncontrolled term |
Gender-Neutral |
|
|---|
| Uncontrolled term |
Listening Tips |
|
|---|
| Uncontrolled term |
Managerial Performance |
|
|---|
| Uncontrolled term |
Diversity Communication |
|
|---|
| Uncontrolled term |
Conflict Resolution |
|
|---|
| Uncontrolled term |
Communication Skills |
|
|---|
| Uncontrolled term |
Communication Reference Guide for Managers |
|
|---|
| Uncontrolled term |
Communication Mistakes |
|
|---|
| Uncontrolled term |
Communication Guide for Managers |
|
|---|
| Uncontrolled term |
Communication Fundamentals |
|
|---|
| Uncontrolled term |
Communication Effectiveness for Managers |
|
|---|
| Uncontrolled term |
Communicating Strategies |
|
|---|
| Uncontrolled term |
Communicating under Stress |
|
|---|
| Uncontrolled term |
Communication |
|
|---|
| Uncontrolled term |
Communicating with Employees |
|
|---|
| Uncontrolled term |
Communicating in the Workplace |
|
|---|
| Uncontrolled term |
Communicating in a Crisis |
|
|---|
| Uncontrolled term |
Communicating Effectively |
|
|---|
| Uncontrolled term |
Communicating for Managers |
| 655 #4 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Haskell, Ben, |
| Relator term |
author. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| International Standard Book Number |
9781631576546 |
| 797 2# - LOCAL ADDED ENTRY--CORPORATE NAME (RLIN) |
|---|
| Corporate name or jurisdiction name as entry element |
ProQuest (Firm) |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Corporate communication collection. |
| -- |
2156-8170 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
https://ebookcentral.proquest.com/lib/kliuc-ebooks/detail.action?docID=4790175 |
| Public note |
Click to View |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
E-book |
