Service innovation [electronic resource] : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull.
Contributor(s): Hull, Frank M | Tidd, Joseph | ebrary, Inc.
Material type:
BookSeries: Series on technology management: v. 9.Publisher: London : Imperial College Press, c2003Description: xiv, 437 p. : ill.Other title: Organizational responses to technological opportunities & market imperatives.Subject(s): Customer services -- Technological innovations | Service industries -- Technological innovationsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10255866 | 1 | Available |
Total holds: 0
Includes bibliographical references (p. 391-427) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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