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Customer service building successful skills for the twenty-first century.

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BookPublisher: Boston : McGraw Hill, 2005Edition: 3rd.Description: index, 416p. ; cm. Media type: bOOK ISBN: 0072938056.Subject(s): Customer services

List(s) this item appears in: 20150727 MQA BQS | 20150922 MQA BRE | 20170220 MQA MSc Built Env

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Item type	Current location	Collection	Call number	Copy number	Status
					Available
Book	IUKL Library Open shelves	Purchase	HF5415.5 Luc (Browse shelf)	2	Available
Book	IUKL Library Open shelves	Purchase	HF5415.5 Luc (Browse shelf)	3	Available

Total holds: 0

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Previous	HF5415.5 Kes Total quality service :	HF5415.5 Kna A guide to service desk concepts /	HF5415.5 Lew The soul of the new consumer : authenticity -- what we buy and why in the new economy /	HF5415.5 Luc Customer service building successful skills for the twenty-first century.	HF5415.5 Luc Customer service building successful skills for the twenty-first century.	HF5415.5 Mar Managing quality customer service.	HF5415.5 Mar Quality customer service : the art of treating customers as guests /	Next

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