Performance consulting [electronic resource] : a practical guide for HR and learning professionals / Dana Gaines Robinson, James C. Robinson.
By: Robinson, Dana Gaines.
Contributor(s): Robinson, James C | ebrary, Inc.
Material type:
BookPublisher: San Francisco : [Alexandria, Va.] : Berrett-Koehler Publishers ; Society for Human Resource Management, c2008Edition: 2nd ed., rev. and updated.Description: xviii, 268 p. : ill.Subject(s): Employees -- Training of | Performance | Business consultantsGenre/Form: Electronic books.DDC classification: 658.3/124 Online resources: An electronic book accessible through the World Wide Web; click to view | Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
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E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10315480 | 1 | Available |
Includes bibliographical references (p. 243-252) and index.
The need hierarchy -- The GAPS! logic -- Identifying business and performance shoulds -- Identifying the "is" for business and performance -- Identifying causes and solutions -- Contracting with clients -- Building partnerships with clients -- Reactive entry : reframing requests for solutions -- Proactively identifying performance consulting opportunities -- Q&A with the authors.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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