Measuring customer satisfaction [electronic resource] / Richard F. Gerson.
By: Gerson, Richard F.
Contributor(s): ebrary, Inc.
Material type: BookSeries: Fifty-Minute series: Publisher: Menlo Park, Calif. : Crisp Publications, c1993Description: ix, 112 p. : ill.Subject(s): Consumer satisfaction | Customer services -- EvaluationGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to viewItem type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
---|---|---|---|---|---|---|---|---|
E-book | IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10058026 | 1 | Available |
Total holds: 0
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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