Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin.
By: Martin, William B.
Contributor(s): ebrary, Inc.
Material type:
BookSeries: Fifty-Minute series: Publisher: Los Altos, Calif. : Crisp, c1989Description: viii, 94 p. : ill.Subject(s): Customer services -- Management | Customer relationsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
|
IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10058832 | 1 | Available |
Total holds: 0
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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