Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong.
By: Schellong, Alexander.
Contributor(s): ebrary, Inc.
Material type:
BookSeries: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik, Bd. 560.Publisher: Frankfurt am Main : Lang, c2008Description: xx, 242 p. : ill.Other title: Citizen relationship management, a study of customer relationship management in government.Subject(s): Municipal government -- Public relations -- United States | Local government -- Public relations -- United States | Customer relations -- Management | Internet in public administration -- United States | Municipal government -- United States -- Case studiesGenre/Form: Electronic books.DDC classification: 659.2/93208080973 Online resources: An electronic book accessible through the World Wide Web; click to view Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
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E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10601404 | 1 | Available |
Total holds: 0
Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
Includes bibliographical references (p. 195-239) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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