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Quality [electronic resource] : a critical introduction / John Beckford.

By: Beckford, John, 1958-.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: London ; New York : Routledge, 1998Description: xxii, 351 p. : ill. ; 26 cm.Subject(s): Total quality management -- Case studies | Service industries -- Management -- Case studies | Manufacturing industries -- Management -- Case studiesGenre/Form: Electronic books.DDC classification: 658.5/62 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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