Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.
By: Graham, Ben B.
Contributor(s): ebrary, Inc.
Material type: BookPublisher: Hoboken, N.J. : Wiley, c2004Description: xix, 187 p. : ill.Subject(s): Industrial organization -- Charts, diagrams, etc | Organization charts | Reengineering (Management) | Benchmarking (Management) | Organizational effectivenessGenre/Form: Electronic books.DDC classification: 658.4/02 Online resources: An electronic book accessible through the World Wide Web; click to viewItem type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
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E-book | IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10114102 | 1 | Available |
Includes bibliographical references and index.
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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