Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.
By: VanDuinkerken, Wyoma [author.].
Contributor(s): Kaspar, Wendi Arant [author.].
Material type:
BookPublisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: �2015Description: 1 online resource (186 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceSubject(s): Public services (Libraries) | Library personnel management | Leadership | Customer relationsGenre/Form: Electronic books.DDC classification: 025.5 Online resources: An electronic book accessible through the World Wide Web; click to view | Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
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E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=11066807 | 1 | Available |
Includes bibliographical references and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Description based on print version record.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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