Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice / guest editors, associate professor Francesco Polese, associate professor Cristina Mele and professor Evert Gummesson.
Contributor(s): Polese, Francesco [editor.] | Mele, Cristina [editor.] | Gummesson, Evert [editor.].
Material type: BookSeries: Journal of Service Theory and Practice, Volume 25, Number 2.Publisher: [Bradford, England] : Emerald, [2015]Copyright date: �[2015]Description: 1 online resource (124 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781785600494 (e-book).Subject(s): Customer services -- Management | Customer services -- Management -- CongressesGenre/Form: Electronic books.DDC classification: 658.812 Online resources: An electronic book accessible through the World Wide Web; click to viewItem type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
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E-book | IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=11043399 | 1 | Available |
Includes bibliographical references at the end of each chapters.
Description based on online resource; title from PDF cover (ebrary, viewed April 27, 2015).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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