The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.
By: Loeffler, Bruce [author.].
Contributor(s): Church, Brian T [author.].
Material type:
BookPublisher: Hoboken, New Jersey : Wiley, 2015Copyright date: �2015Description: 1 online resource (307 pages) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781119028673 (e-book); 9781119028772 (e-book).Subject(s): Walt Disney Company | Customer services | Customer relationsGenre/Form: Electronic books.DDC classification: 384.80979494 Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
|
IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=11041072 | 1 | Available |
Total holds: 0
Includes index.
Description based on online resource; title from PDF title page (ebrary, viewed April 16, 2015).
Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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