Service quality measurement [electronic resource] : issues and perspectives / L.L.R. Rodrigues ... [et al.].
Contributor(s): Rodrigues, L. L. R | ebrary, Inc.
Material type:
BookPublisher: Hamburg : Anchor Academic Pub., 2013Description: xii, 69 p. : ill. (some col.).Subject(s): Consumer satisfaction -- Evaluation | Customer services -- Evaluation | Service industries -- Quality controlGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
| Item type | Current location | Collection | Call number | URL | Copy number | Status | Date due | Item holds |
|---|---|---|---|---|---|---|---|---|
E-book
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IUKL Library | Subscripti | http://site.ebrary.com/lib/kliuc/Doc?id=10735005 | 1 | Available |
Total holds: 0
Cover title.
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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