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Six sigma in HR transformation [electronic resource] : achieving excellence in service delivery / Mircea Albeanu and Ian Hunter with Jo Radford.

By: Albeanu, Mircea.
Contributor(s): Hunter, Ian | Radford, Jo | ebrary, Inc.
Material type: materialTypeLabelBookSeries: Gower HR transformation series: Publisher: Farnham, U.K. : Gower, 2010Description: ix, 128 p. : ill.Subject(s): Service industries -- Quality control | Consumer satisfaction -- Statistical methodsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references (p. 127-128).

Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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