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Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Morales, Ulka Ranadive.

By: Jarvis, Alka, author.
Material type: materialTypeLabelBookPublisher: Milwaukee, Wisconsin : ASQ Quality Press, [2016]Description: xv,159 pages ; 26 cm.ISBN: 9780873899352.Subject(s): Customer services -- Quality control | Industrial management | Quality control
List(s) this item appears in: 20201209 MQA FBIHS Bachelor of Science (Hons.) in Logistics and Supply Chain Management | 20220104 MQA Bachelor of Science (Architectural Studies)
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Item type Current location Collection Call number Copy number Status Date due Item holds
Book (red spot) Book (red spot) IUKL Library
Open shelves 		Purchase HF5415.5 Jar (Browse shelf) 1 Not For Loan
Total holds: 0

Includes bibliographical references and index.

Faculty of Engineering, Science & Technology (FEST)

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