Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
By: Shuman, Jeffrey C.
Contributor(s): Twombly, Janice | Rottenberg, David | ebrary, Inc.
Material type:
BookPublisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Description: xxiii, 210 p. : ill. ; 24 cm.Subject(s): Customer relationsGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references (p. 199-201) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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