Cover -- Title page -- Copyright page -- Contents -- Tables and Figures -- Dedication -- Introduction -- The Authors -- The Contributors -- PART 1: Introduction to Health Care Management -- 1: Critical Issues for the Future of Health Care in the United States -- Learning Objectives -- Health Care Reform Legislation -- Errors in Health Care -- Changing the Health Care System -- Emphasis on Efficiency in Health Care Delivery -- Building a New Process for Health Care Delivery -- Productivity and Prioritization in Health Care -- Summary -- Key Terms -- Review Questions -- 2: Health Care Management -- Learning Objectives -- Management Theory -- Management Innovation -- Managerial Skills -- Management Functions -- Self-Managed Work Teams -- Health Services Management -- Management of Technology -- Electronic Medical Records -- Telemedicine -- Summary -- Key Terms -- Review Questions -- PART 2: Managing the External Environment -- 3: Strategy and Structure: Choosing the Path to Success -- Learning Objectives -- Strategic Management and Structure -- Managing Strategy -- Who Is Responsible for Organizational Strategy? -- The Strategic Management Process -- Environmental Scanning -- Strategy Formulation -- Strategy Implementation -- Evaluation and Control -- Organizational Design and Structure -- Strategy Versus Structure -- Broad Design Considerations -- General Structural Types -- Physician Organizations: A Closer Look -- Technology and Structure -- Summary -- Key Terms -- Review Questions -- PART 3: Managing Human Performance in Organizations -- 4: Leadership as Plural -- Learning Objectives -- Leadership Basics -- Leadership Theory -- Behavioral Theory -- Situational Leadership -- Transformational Leadership -- Servant Leadership -- Employee Participation -- Creating a Vision of Health Care Delivery -- Empowerment and Responsibility.

Improving Health Outcomes -- Leadership and Culture -- Adding Value in Health Care Delivery -- Summary -- Key Terms -- Review Questions -- 5: Change, Motivation, and Innovation: Creating a Culture of Excellence -- Learning Objectives -- The Change Process in Health Care Delivery -- The Secret of Motivating Health Care Employees -- The Need for Innovation in Health Care -- The Effects of Culture Development on Motivation, Innovation, and the Facilitation of Change -- Summary -- Key Terms -- Review Questions -- 6: Communication: Can You Hear Me Now? -- Learning Objectives -- Communication Methods and Skills -- Listening -- Evaluating the Message Being Communicated -- Communicating with Passion and Enthusiasm -- Avoiding Overdependence on Electronic Communication -- How to Build Trust in Relationships -- Communicating to Build a Thick Culture -- Communicating to Motivate -- Communication Problems and Medical Errors -- Communicating to Innovate -- Communicating to Add Value to Health Care Delivery -- Summary -- Key Terms -- Review Questions -- 7: Physician Management -- Learning Objectives -- Changing Environment for Physicians -- Physician Management Concerns -- Practice Specialty -- Practice Model -- Physician Reimbursement Issues -- Patient Quality of Care Concerns -- Physician Concerns -- Personal and Family Concerns -- Organizational Concerns -- Professional Ethical Concerns -- Political and Legal Affiliations and Concerns -- Physician Management Models -- Physicians as Managers -- Summary -- Key Terms -- Review Questions -- PART 4: Creating a High-Performance Workplace -- 8: Human Resources Management and Health Care -- Learning Objectives -- The Role of Human Resources Professionals in Organizations -- Rights of Employees and Employers -- Critical Employee Attitudes Toward Work -- Unions and the Health Care Industry.

Evaluating the Management of Human Resources -- Summary -- Key Terms -- Review Questions -- 9: Staffing Health Care Organizations: Recruitment and Selection -- Learning Objectives -- Beginning the Staffing Process -- Alternatives to Hiring Full-Time Staff -- The Value of Job Analysis -- Recruitment -- Internal Recruiting -- External Recruiting -- Evaluating the Recruiting Function -- Selection -- Commonly Used Selection Methods -- Selection Evaluation -- Summary -- Key Terms -- Review Questions -- 10: Employee Performance Improvement: The Pursuit of Quality Care -- Learning Objectives -- Employee Orientation and Mentoring -- Employee Training -- Performance Appraisal -- Summary -- Key Terms -- Review Questions -- PART 5: Special Areas of Health Care Management -- 11: Health Care Marketing: Speaking the Language -- Learning Objectives -- The Marketing Process -- Key Marketing Concepts -- Product -- Price -- Promotion -- Place -- People -- The Health Care Consumer -- Marketing Strategy -- Using Marketing Research in Health Care Delivery -- Step One: Problem Recognition -- Step Two: Identification of Research Objectives -- Step Three: Research Design -- Step Four: Data Collection -- Step Five: Analysis and Reporting of Results -- Emerging Trends in Health Care Marketing -- Summary -- Key Terms -- Review Questions -- 12: Financial Management: Show Me the Money -- Learning Objectives -- Our Health Care System: What We Fund -- The Cost of Health Care, and Historical and Projected National Spending -- Government Health Care Intervention Efforts and the History of Health Insurance -- Characteristics of Health Care Finance -- Financial Challenges Confronting Providers, Third-Party Payers, and Patients -- Cost-Effectiveness and Reform -- Summary -- Key Terms -- Review Questions -- 13: Ethics, the Law, and Doing Good -- Learning Objectives.

Ethics in the World of Health Care -- Autonomy -- Nonmaleficence and Beneficence -- Justice -- Morality -- Codes of Ethics -- Ethics Committees -- Discrimination Issues in Health Care -- Technology and Ethics -- Summary -- Key Terms -- Review Questions -- 14: A Look into the Future of Health Services -- Learning Objectives -- Economic Issues in Health Care -- Reengineering Health Care Delivery -- The Role of Leadership in Reengineering Health Care -- The Importance of Organizational Culture in Reengineering Health Care -- Consumer Empowerment -- Innovation in Health Care Delivery -- The Importance of Trust, Brand, and Reputation -- Other Significant Forces Facing the Health Care Manager -- The Information Technology Revolution in Health Care Delivery -- People Issues -- Summary -- Key Terms -- Review Questions -- References -- Index -- End User License Agreement.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.