Cover -- Title page -- Copyright page -- Contents -- Tables and Figures -- Dedication -- Acknowledgments -- The Editors -- Susan B. Frampton, PhD -- Patrick A. Charmel, MPH, FACHE -- Sara Guastello -- The Contributors -- Prologue -- Foreword -- Introduction: Patient-Centered Care Goes Global -- Patient-Centered Care: A Cresting Wave of Change -- A Changing Global Health Care Landscape -- Global Health Care Reform Efforts Promote Patient-Centered Care -- Still Much Work to Be Done -- Provider-Centered Care Remains the Norm -- Breaking Down Silos -- Connecting the Dots Between Patient-Centered Care and Quality -- Compassion First -- The Patient Experience Is the Human Experience -- What Do Patients Want? -- Patient-Centered Care Field Work -- About This Field Guide -- References -- Part 1: Patient-Centered Care as a Fundamental Strategy for Achieving High-Quality, High-Value Care -- 1: The Patient-Centered Care Value Equation -- The Value Equation -- Health Care Consumers Are Challenging Us to Do Better -- Elevating the Importance of the Patient Experience -- Expanding Patient Choice: Medical Tourism -- Patient-Centered Care as a Market Differentiation Strategy -- Improving Efficiency and Freeing Up Time to Care -- Conclusion -- References -- 2: Defining and Measuring Patient-Centered Quality -- Defining Patient-Centered Care -- The Tie That Binds Quality, Safety, and the Patient Experience -- The Big Question -- Raising the Bar in Patient-Centered Care Through Designation -- The Relationship Between Designation and Accreditation -- Measuring Patient-Centeredness -- Measurement Challenges -- Conclusion: A Goal That Can Be Set, Measured, and Achieved -- References -- Part 2: Challenges and Solutions in Patient-Centered Care -- 3: Compassion in Action -- Quality Outcomes Linked to Compassion and Empathy -- Compassion and Empathy in Practice.

Embedding Compassionate Care in Education -- Practical Tools to Enhance Compassionate Practice -- 1. Know Who People Are and What Matters to Them -- 2. Understand How They Feel -- 3. Working Together to Shape the Way Things Are Done -- Putting Compassion First -- Conclusion: Compassion and Transformation -- References -- 4: Words That Work: Patient-Centered Physician Communication -- Transforming an Organization's Communication Curriculum: Step by Step -- A. Increasing Problem Awareness and Obtaining Baseline Data -- B. Designing the Training Content and Planning How to Teach It -- C. Addressing the Hidden Curriculum and Training Role Models -- D. Implementing Processes That Support Caring -- E. Evaluation -- How the Change Affected Patient and Staff Experience -- Conclusions -- References -- Additional Resources -- 5: Activating Patients Through Access to Information -- Information Yields Activation -- Patient Activation Improves Health Outcomes -- "Nothing about Me, without Me" -- Shared Decision Making -- Diagnosing Patient Preferences -- Shared Medical Records -- Shared Medical Record Implementation Strategies -- Opening the Record Promotes Patient Safety and Satisfaction -- Sharing the Electronic Medical Record -- Using Personal Health Records to Promote Continuity of Care -- Redesigning Patient Education -- Cultivating a Teaching and Learning Culture -- Community Education -- Conclusion: Measuring the Impact -- References -- 6: Healing Partnerships: The Role of Family in Patient-Centered Care -- Why Partnering with Family Is Good for Patients -- Patient-Directed Family Presence -- Turning Concepts into Practice -- Beyond Family Presence: Embracing Family Involvement -- Supporting the Needs of Family -- Conclusion -- References -- 7: Healing Environment: Architecture and Design Conducive to Health -- Setting the Stage for Patient-Centered Care.

Planetree Design Principles -- Employing a Patient-Centered Design Process -- Wayfinding -- The Auditory Environment -- Healing Design Is Safe Design -- Balancing Healing Design and Safety in Behavioral Health Settings -- Conclusion -- References -- Part 3: Activating Stakeholders to Create Organizational Change -- 8: Creating Lasting Organizational Change: Turning Hopes into Reality -- Business as Usual Is No Longer an Option -- But How? -- Focus on What Really Matters: Where do We Want to Go? -- Harnessing the Power Of People to Be the Change -- What Drives Change? -- How Can We Help? Create an Enabling Service Climate and Culture -- Support Implementation and Execution of Excellence -- Staying on Track: Defining, Measuring, and Showing Meaningful Progress -- Conclusion: Small Enough to Start, Big Enough to Matter -- References -- 9: Culture Change and the Employee Experience -- Shared Values, Beliefs, and Vision -- Devising Tools to Create Meaning -- Learning by Experience -- Quality Human Interaction within a Shared Vision -- Another Success Story -- Recognizing and Supporting Managers' Strategic Position -- Daring to Use Person-Centered Approaches and Practices -- Organizational Resilience -- Motivation -- Presence and Compassion -- Wellness Experts -- Conclusion -- References -- 10: Partnering with Patients and Families to Improve Quality and Safety -- Creating a Culture of Safety and Quality -- Engaging Patients and Families in Transforming Health Care Systems -- A Global Network of Patient Champions: Patients for Patient Safety Programme -- Partnering to Improve Health Care -- Challenges -- Conclusion: The Next Horizons in Patient Engagement -- References -- 11: The Role of Physicians in Patient-Centered Care -- Patient-Centered Care: The Work of the Soul -- What Matters Most -- Deconstructing Resistance to Patient-Centered Care.

The Fear Factor -- Worth the Investment of Time -- The Need for Physician Leadership Support -- Tackling the Challenge of the Disrespectful Physician -- The Physician Perspective on . . . -- Complementary and Alternative Medicine (CAM) -- Open Disclosure -- Shared Medical Record -- If You're Not Part of the Solution, You're Part of the Problem -- Conclusion: Personal Commitments Physicians Can Make to Be More Patient-Centered -- References -- 12: Creating a Patient-Centered Continuum of Care -- Lessons from the Field: The Netherlands -- Lessons from The Field: Quebec -- Strategies for Improving Continuity -- Narrowing the Gaps -- Patient-Centered Primary Care -- Conclusion: Planetree Designation Promotes an Integrated Approach to Patient-Centered Care -- References -- Index.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.