Analytics and Decision Support in Health Care Operations Management -- Contents -- Tables & -- Figures -- Acknowledgments -- The Author -- Introduction -- Chapter-by-Chapter Revisions for the Third Edition -- Chapter 1: Introduction to Analytics and Decision Support in Health Care Operations Management -- Learning Objectives -- Historical Background and the Development of Decision Techniques -- The Health Care Manager and Decision Making -- Importance of Health Analytics: Information Technology (IT) and Decision Support Techniques -- The Scope of Health Care Services, and Recent Trends -- Health Care Services Management -- Distinctive Characteristics of Health Care Services -- Patient Participation -- Simultaneous Production and Consumption -- Perishable Capacity -- The Intangible Nature of Health Care Outputs -- The High Levels of Judgment Called Upon, and the Heterogeneous Nature of Health Care -- Big Data and Data Flow in Health Care Organizations -- Summary -- Key Terms -- Chapter 1 Supplement: Data Analytics in MS Excel: Creating and Manipulating Pivot Tables -- Exercises -- Chapter 2: Predictive Analytics -- Learning Objectives -- Steps in the Predictive Analytics Process -- Identify the Goal of the Predictive Analytics -- Establish a Time Horizon -- Select a Predictive Analytics Technique -- Conduct the Prediction -- Monitor Accuracy -- Predictive Analytics Techniques -- Judgmental Predictions -- Time-Series Technique -- Techniques for Averaging -- Techniques for Trend -- Predictive Techniques for Seasonality -- Accuracy of Predictive Analytics -- Prediction Control -- Summary -- Key Terms -- Exercises -- Chapter 3: Decision Making in Health Care -- Learning Objectives -- The Decision Process -- What Causes Poor Decisions? -- The Decision Level and Decision Milieu -- Decision Making under Uncertainty -- Payoff Table.

Decision Making under Risk -- What If Payoffs Are Costs? -- The Decision Tree Approach -- Analysis of the Decision Tree: Rollback Procedure -- Sensitivity Analysis in Decision Making -- Decision Analysis with Nonmonetary Values and Multiple Attributes -- Dominance Procedure -- Minimum Attribute Satisfaction Procedure -- Most Important Attribute Procedure -- Clinical Decision Making and Implications for Management -- Summary -- Key Terms -- Exercises -- Chapter 4: Facility Location -- Learning Objectives -- Location Methods -- Cost-Profit-Volume (CPV) Analysis -- Factor Rating Methods -- Multi-Attribute Methods -- Center of Gravity Method -- Geographic Information Systems (GIS) in Health Care -- Summary -- Key Terms -- Exercises -- Chapter 5: Facility Layout -- Learning Objectives -- Product Layout -- Process Layout -- Process Layout Methods -- Method of Minimizing Distances and Costs -- Computer-Based Layout Programs -- Fixed-Position Layout -- Summary -- Key Terms -- Exercises -- Chapter 6: Flow Processes Improvement: Reengineering and Lean Management -- Learning Objectives -- Reengineering -- Lean Management -- Define the Value -- Map the Process -- Identify Process Waste -- Identify Improvements -- Map the Future State -- Implement Improvements -- Repeat the Cycle -- Work Design in Health Care Organizations -- Work Design -- Job Design -- Work Measurement Using Time Standards -- Work Measurement Using Work Sampling -- Work Simplification -- Worker Compensation -- Summary -- Key Terms -- Exercises -- Chapter 7: Staffing -- Learning Objectives -- Workload Management Overview -- Establishment Of Workload Standards and Their Influence on Staffing Levels -- Patient Acuity Systems -- The Development of Internal Workload Standards -- Procedurally Based Unit Staffing -- Acuity-Based Unit Staffing -- External Work Standards and Their Adjustments.

Productivity and Workload Management -- Summary -- Key Terms -- Exercises -- Chapter 8: Scheduling -- Learning Objectives -- Staff Scheduling -- The Eight-, Ten-, and Twelve-Hour Shifts-Studies of Shift Patterns -- Implementation of a New Work System -- Surgical Suite Resource Scheduling -- Operating Room Scheduling Systems -- Assessment of Scheduling Alternatives -- Estimation of Procedure Times -- Summary -- Key Terms -- Exercises -- Chapter 9: Productivity and Performance Benchmarking -- Learning Objectives -- Trends in Health Care Productivity: Consequences of Reforms and Policy Decisions -- Productivity Definitions and Measurements -- Productivity Benchmarking -- Multifactor Productivity -- Commonly Used Productivity Ratios -- Adjustments for Inputs -- Adjustments for Outputs -- Case Mix Adjustments -- Productivity Measures Using Direct Care Hours -- The Relationships between Productivity and Qualityin Hospital Settings -- Summary of Productivity-Related Dilemmasin the Hospital Setting -- Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking -- Technical Efficiency -- Economic Efficiency -- Data Envelopment Analysis -- Overview on Improving Health Care Productivity -- Summary -- Key Terms -- Exercises -- Chapter 10: Resource Allocation -- Learning Objectives -- Linear Programming -- Maximization Models -- Minimization Models -- Integer Linear Programming -- Summary -- Key Terms -- Exercises -- Chapter 11: Supply Chain and Inventory Management -- Learning Objectives -- Health Care Supply Chain -- Manufacturers/Suppliers -- Flow of Materials -- Supply Chain Management Issues for Providers -- Contemporary Issues in Medical Inventory Management -- Traditional Inventory Management -- Requirements for Effective Inventory Management -- Inventory Accounting Systems -- Lead Time -- Cost Information.

Economic Order Quantity Model -- Classification System -- When to Reorder -- Summary -- Key Terms -- Exercises -- Chapter 12: Quality Control and Improvement -- Learning Objectives -- Quality in Health Care -- Quality Experts -- Quality Certifications and Awards -- Total Quality Management (TQM) and Continuous Quality Improvement (CQI) -- Six Sigma -- Quality Measurement and Control Techniques -- Process Variability -- Monitoring Variation through Control Charts -- Control Charts for Attributes -- Control Charts for Continuous Variables -- Investigation of Control Chart Patterns -- Process Improvement -- Methods for Generating New Ideas -- Tools for Investigating the Presence of Quality Problems and Their Causes -- Summary -- Key Terms -- Exercises -- Chapter 13: Project Management -- Learning Objectives -- The Characteristics of Projects -- The Project Manager -- Managing Teams and Relationships on Projects -- Planning and Scheduling Projects -- The Network -- Critical Path Method (CPM) -- Probabilistic Approach -- The Case of a Dominant Critical Path -- Project Compression: Trade-Offs between Reduced Project Time and Cost -- Project Management Applications in Clinical Settings: Clinical Pathways -- Summary -- Key Terms -- Exercises -- Chapter 14: Queuing Models and Capacity Planning -- Learning Objectives -- Queuing System Characteristics -- Population Source -- Number of Servers -- Arrival Patterns -- Service Patterns -- Queue Characteristics -- Measures of Queuing System Performance -- Typical Infinite Source Models -- Model Formulations -- Capacity Analysis and Costs -- Summary -- Key Terms -- Exercises -- Chapter 15: Simulation -- Learning Objectives -- Simulation Process -- Monte Carlo Simulation Method -- Performance Measures and Managerial Decisions -- Excel-Based Simulation Templates with Performance Measures and Managerial Decisions.

Multiphase Simulation Model -- Summary -- Key Terms -- Exercises -- Appendixes -- Appendix A: Standard Normal Distribution -- Appendix B: Standard Normal Distribution -- Appendix C: Cumulative Poisson Probabilities -- Appendix D: t-Distribution -- References -- Index -- End User License Agreement.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.