Exceptional service, exceptional profit [electronic resource] : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon.
By: Inghilleri, Leonardo.
Contributor(s): Solomon, Micah | ebrary, Inc.
Material type:
BookPublisher: New York : American Management Association, 2010Description: xvi, 170 p.Subject(s): Customer services | Consumer satisfaction | Customer loyaltyGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2010. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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