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CRM unplugged [electronic resource] : releasing CRM's strategic value / Philip Bligh, Douglas Turk.

By: Bligh, Philip.
Contributor(s): Turk, Douglas | ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2004Description: xviii, 205 p. : ill. ; 24 cm.Subject(s): Customer relations -- Management | Customer relations -- Management -- Data processingGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographic references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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