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Detail process charting [electronic resource] : speaking the language of process / Ben B. Graham.

By: Graham, Ben B.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2004Description: xix, 187 p. : ill. ; 24 cm.Subject(s): Industrial organization -- Charts, diagrams, etc | Organization charts | Reengineering (Management) | Benchmarking (Management) | Organizational effectivenessGenre/Form: Electronic books.DDC classification: 658.4/02 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.
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Includes bibliographical references and index.

Introduction -- Who is involved in process improvement? -- Defining a process improvement project -- Gathering the facts -- Process chart format -- Process chart building blocks -- Charting business processes -- Using process charts -- Process chart stories.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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