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Customer service training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson.

By: Evenson, Renee, 1951-.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: New York : AMACOM, c2005Description: ix, 207 p. ; 23 cm.Subject(s): Customer relations | Customer services | Employees -- Training ofGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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