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When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch.

By: Gross, T. Scott.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Chicago, IL : Dearborn Trade Pub., c2005Description: xi, 207 p.Subject(s): Customer relations | Customer servicesGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
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Includes index.

We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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