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Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.

By: Roberts-Phelps, Graham.
Contributor(s): ebrary, Inc.
Material type: materialTypeLabelBookPublisher: London : Hawksmere, 2001Description: 230 p. : ill. ; 22 cm.Subject(s): Relationship marketing | Customer relations -- ManagementGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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