Instant messaging rules [electronic resource] : a business guide to managing policies, security, and legal issues for safe IM communication / Nancy Flynn.
By: Flynn, Nancy.
Contributor(s): ebrary, Inc.
Material type:
BookPublisher: New York : American Management Association, c2004Description: xii, 210 p. ; 23 cm.Subject(s): Instant messaging | Electronic mail messages | Business communicationGenre/Form: Electronic books.DDC classification: 651.8/469 Online resources: An electronic book accessible through the World Wide Web; click to view Includes bibliographical references and index.
The case for instant messaging management -- IM is used by someone in nearly every us company -- Uncovering unauthorized IM use in your office -- What's the best way to manage employees' IM use? -- Establishing an e-risk management and compliance team -- Instant messaging pros and cons -- Employers are responsible for employees' wrongs -- Compounds confidentiality concerns -- Protecting privacy in the IM world -- Use written rules and policies to enforce your strategic IM management plan -- What constitutes appropriate (and inappropriate) IM content? -- Retaining IM business records -- Saving everything can be a costly mistake -- Discovery: when IM is used as evidence-for or against you -- Beware the destruction of IM evidence -- Training is essential to IM policy compliance -- Employee compliance is key to IM policy success -- IM is big on Wall Street -- Regulated firms playing catch-up with e-mail retention -- Regulations extend to main street, too -- Instant messaging rules.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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