International journal of service industry management. Volume 18, Number 5, Interdisciplinary insights on service activities [electronic resource].
Contributor(s): ebrary, Inc.
Material type: BookPublisher: [Bradford, England] : Emerald, 2007Description: p. 447-554 : ill.Other title: IJSIM [Running title].Subject(s): Management | Service industries -- ManagementGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to viewNo physical items for this record
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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