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E-Service [electronic resource] : new directions in theory and practice / edited by Roland T. Rust and P.K. Kannan.

Contributor(s): Rust, Roland T | Kannan, P. K | ebrary, Inc.
Material type: materialTypeLabelBookPublisher: Armonk, N.Y. : M.E. Sharpe, c2002Description: xii, 336 p. : ill. ; 24 cm.Other title: EService : new directions in theory and practice.Subject(s): Electronic commerce | Customer servicesGenre/Form: Electronic books.DDC classification: 658.8/4 Online resources: An electronic book accessible through the World Wide Web; click to view
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Includes bibliographical references and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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