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Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax.

Contributor(s): Tax, Steve | ebrary, Inc.
Material type: materialTypeLabelBookSeries: Managing service quality ; v.13, no. 2.Publisher: Bradford, England : Emerald Group Publishing, c2003Description: 151 p.Subject(s): Quality control | Service industries -- ManagementGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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