Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or.
By: G�ung�or, H�useyin.
Contributor(s): ebrary, Inc.
Material type:
BookPublisher: Amsterdam : Vossiuspers UvA, c2007Description: xiii, 176 p. : ill.Subject(s): Call centers | Customer relationsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
Contents:
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
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Includes bibliographical references.
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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