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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk.

Contributor(s): Kandampully, Jay | Fisk, Raymond P | ebrary, Inc.
Material type: materialTypeLabelBookSeries: Managing service quality: v. 14, no. 2/3, 2004.Publisher: [Bradford, England] : Emerald Group Pub., 2004Description: p. 120-260 : ill.Subject(s): Customer services | Customer relationsGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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