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Customer relationship management Ed Peelen

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BookPublisher: Harlow, England ; New York : FT Prentice Hall, 2005Description: 433 p. : ill. ; . 25 cm.ISBN: 9780273681779.Subject(s): Marketing

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Item type	Current location	Collection	Call number	Status	Date due	Item holds
Book (red spot)	IUKL Library Open shelves	Purchase	HF5415.5 Pee (Browse shelf)	Not For Loan

Total holds: 0

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Previous	HF5415.5 Luc Customer service building successful skills for the twenty-first century.	HF5415.5 Mar Managing quality customer service.	HF5415.5 Mar Quality customer service : the art of treating customers as guests /	HF5415.5 Pee Customer relationship management	HF5415.5 Rah Pengurusan khidmat pelanggan : petua & teknik /	HF5415.5 Rob Service-ability : create a customer centric culture and gain competitive advantage /	HF5415.5 SMI Managing the customer experience turning customers into advocates	Next