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A guide to service desk concepts / Donna Knapp

By: Knapp, Donna, author.
Material type: materialTypeLabelBookPublisher: Boston, MA : Course Technology, Cengage Learning, c2014Edition: 4th ed.Description: xvii, 382 pages : illustrations ; 24 cm.ISBN: 9781285063454 .Subject(s): Computer industry -- Management -- Customer services | Computer technical support | Computer service industry | Management information systems
List(s) this item appears in: 20190517 MQA FEST Master of Information Technology
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Item type Current location Collection Call number Copy number Status Date due Item holds
Book (red spot) Book (red spot) IUKL Library
Open shelves 		Purchase HF5415.5 Kna (Browse shelf) 1 Not For Loan
Total holds: 0

Includes bibliographical references and index

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