IUKL Library

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Affected : emotionally engaging customers in the digital age / Cara Wrigley & Karla Straker.

by Wrigley, Cara [author.] | Straker, Karla [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Milton, Qld : John Wiley & Sons Australia, Ltd, 2018Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Kellogg on branding in a hyper-connected world / edited by Alice M. Tybout, Tim Calkins.

by Tybout, Alice M [editor.] | Calkins, Tim [editor.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2019]Copyright date: �2019Online access: Click to View Availability: Items available for loan: IUKL Library (1).
Rehumanize your business : how personal videos accelerate sales and improve customer experience / Ethan Beute, Stephen Pacinelli.

by Beute, Ethan, 1973- [author.] | Pacinelli, Stephen, 1977- [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, [2019]Copyright date: �2019Online access: Click to View Availability: Items available for loan: IUKL Library (1).
The V-Modle of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte.

by Whyte, Grafton [author.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: United Kingdom : Emerald Publishing, 2018Online access: Click to View Availability: Items available for loan: IUKL Library (1).
Technology mediated service encounters / edited by Pilar Garc�es-Conejos Blitvich, Luc�ia Fern�andez-Amaya, Mar�ia de la O Hern�andez-L�opez.

by Garc�es-Conejos Blitvich, Pilar, 1960- [editor.] | Fern�andez-Amaya, Lucia [editor.] | De la O Hernandez-Lopez, Maria [editor.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Amsterdam ; Philadelphia : John Benjamins Publishing Company, 2019Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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