Intro -- Health Care Operations and Supply Chain Management -- Contents -- Tables and Figures -- Preface -- The Authors -- PART I: STRATEGY -- CHAPTER 1: HEALTH CARE OPERATIONS AND SUPPLY CHAIN STRATEGY -- Health Care Operations and Supply Chain Management -- Definitions of Supply Chain Management -- Operations and Supply Chain Management Applied to Health Care -- Health Care Operations and Supply Chain Management in Action -- Purchasing, Logistics, and Vendor-Managed Inventories -- The Vendor-Managed Supply Chain -- Efficiency, Effectiveness, and Value -- A Brief History of Health Care Supply Chain Management and the Association for Healthcare Resource and Materials Management -- Why Study Health Care Operations and Supply Chain Management? -- Competitive Dimensions of Health Care -- Competitive Dimensions of Health Care and Trade-Offs -- Measures to Evaluate the Operations and Supply Chain Management Function -- The Bullwhip Effect in Health Care -- Strategies for Minimizing the Bullwhip Effect -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 2: FINANCIAL ASPECTS OF HEALTH CARE OPERATIONS AND SUPPLY CHAIN MANAGEMENT -- Health Care Finance and Operations/Supply Chain Management -- How Do Health Care Providers Get Paid? -- 1980s Health Care Legislation -- Introduction of the Diagnosis-Related Group -- Income Statement/Operating Statement -- Revenues, Gains, and Other Support -- Expenses -- Operating Income -- Excess of Revenues over Expenses -- Balance Sheet -- Assets -- Liabilities -- Net Assets -- Balance Sheet Notes -- Statement of Cash Flows -- Cash Flows from Operating Activities -- Cash Flows from Investing Activities -- Cash Flows from Financing Activities -- Cash and Cash Equivalents at End of Year -- Basic Financial Ratios and Metrics -- Asset Management Ratios -- Liquidity Ratios -- Profitability Ratios.

Time Value of Money -- Future Value -- Present Value -- Break-Even Analysis -- Cost and Volume Models -- Revenue and Volume Models -- Profit and Volume Models: Putting It All Together -- Crossover Analysis -- Crossover Graph -- Summary -- Key Terms -- Discussion Questions -- Financial Statements -- Ratios -- Time Value of Money -- Break-Even/Crossover Analysis -- References -- CHAPTER 3: MANAGERIAL ACCOUNTING ASPECTS OF HEALTH CARE OPERATIONS AND SUPPLY CHAIN MANAGEMENT -- Managerial Aspects of Health Care Operations and Supply Chain Management -- Managerial Accounting -- Cost Information and Resource Usage -- Health Care Operations and Supply Chain Management in Action: The ABCs of ABC Costing -- Cost Data and ABC -- Cost Drivers -- Summary of Managerial Accounting Choices -- Activity-Based Costing -- What Are ABC's Primary Weaknesses? -- What Are the Basic Steps of ABC? -- Supply Chain Management behind the Scenes: Cost Drivers at Hospitals -- Cost-Driven Factors to Consider -- Summary -- Key Terms -- Discussion Questions -- References -- PART ll: PROCESS DESIGN AND ANALYSIS OF HEALTH CARE OPERATIONS -- CHAPTER 4: DATA AND STATISTICAL TOOLS FOR HEALTH CARE OPERATIONS IMPROVEMENT -- Descriptive Statistics for Describing Data Sets -- Graphical Methods of Data Description -- Histograms -- Relative Frequency Diagrams -- Numerical Methods of Data Description -- Measures of Central Tendency -- Measures of Dispersion -- Painting the Full Picture: A Waiting Room Example -- Using Central Tendency and Dispersion -- Excel Tutorial on Using the Histogram Tool Function -- Expected Values -- Hypothesis Testing: Analyzing the Difference of Two Means -- Introduction to Hypothesis Testing -- The Z-Test Statistic -- The t-Test Statistic -- Four Components of a Hypothesis Test for Two Means -- Rejection/Acceptance Regions: Rules of Thumb -- t-Test Application Problem.

Items to Note Regarding Testing of Two Means -- Using Excel's Data Analysis Add-In for Testing Two Means -- Interpreting t-Test Results via p-Values -- Pareto Analysis -- Creating and Interpreting Pareto Diagrams -- Box-and-Whisker Plots -- Creating a Box Plot -- Outliers -- Box Plot Variations -- Tornado Diagrams and Sensitivity Analysis -- Single-Factor Sensitivity Analysis -- Creating a Tornado Diagram in Excel -- Interpretation of the Tornado Diagram -- Disadvantages of Tornado Diagrams -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 5: PROBLEM SOLVING AND DECISION-MAKING TOOLS IN HEALTH CARE OPERATIONS -- Health Care Operations and Supply Chain Management in Action: How Legal Decision Makers Use Decision Models -- Containing Litigation Costs -- Decision Analysis: Building the Structure for Solving the Problem -- Importance and Relevance of Decision Analysis and Theory -- Framing the Decision Problem -- Components of a Decision-Making Problem -- States of Nature -- Decision Alternatives -- Outcomes -- Outcomes versus Payoffs -- Payoff Tables -- Health Care Operations and Supply Chain Management through the Ages: A Brief History of Decision Making -- Decision-Making Criteria without Probability Assessments -- Spreadsheet Solution for Payoff Table Decision Problem -- Sarah's Magnetic Resonance Imaging Equipment Decision Problem -- Maximax Criterion -- Maximin Criterion -- Minimax Regret -- Minimax Regret Criterion Process -- Regret as a Measure of Risk -- Decision-Making Criteria with Probability Assessments -- Equal Likelihood Criterion: Laplace and Simple Weighted Averages -- Summary of Decision Criteria Results -- Expected Value of Perfect Information -- Confusion over Multiple Good Choices -- Three Areas of Sensitivity Analysis -- Importance of Sensitivity Analysis.

Sensitivity Analysis: Sarah's Medical Equipment Example -- Analyzing the Sensitivity Graph -- Risk Defined and Quantified by Range -- Risk Defined and Quantified by Regret -- Risk-Return Trade-Off -- Modeling -- Why Model? -- Five Main Reasons for Modeling -- Structuring Decision Problems -- Decision Trees -- Decision Nodes, Chance Nodes, and Decision Trees -- Building Decision Trees -- Folding Back the Tree: Calculating Expected Values -- Example of Folding Back a Decision Tree -- Multistage Decision Trees -- Inadequacies of Decision Tree Structures -- Using TreePlan to Develop Decision Trees in Excel -- Health Care Operations and Supply Chain Management behind the Scenes: The Story of John von Neumann, the Father of Decision Analysis -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 6: SIMULATION -- Introduction -- Process Flows -- Probability Distributions -- Computing Poisson and Exponential Probabilities in Excel -- Random Number Generation -- Discrete-Event versus Continuous Simulation -- Monte Carlo Simulation -- Agent-Based Simulation -- Simulation in Health Care -- Queuing Analysis -- Arrivals -- Service -- Queue Disciplines -- Kendall-Lee Notation for Queuing Systems -- Little's Formula -- Applications of Queuing Analysis -- Queuing Analysis Example -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 7: PROCESS IMPROVEMENT AND PATIENT FLOW -- Introduction -- Process Mapping -- Value Stream Mapping -- Value Stream Mapping Symbols -- Current State Map -- Future State Map -- Value Stream Mapping Tools -- Use of Maps and Charts in Health Care -- Staffing -- Workload Management -- Productivity and Efficiency Analysis -- Health Care Example -- Measuring Productivity and Efficiency -- Data Envelopment Analysis -- Stochastic Frontier Analysis -- Regression Analysis.

Common Health Care Productivity and Efficiency Measures -- Improving Productivity and Efficiency -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 8: FACILITY LAYOUT -- Introduction -- Layout Considerations -- Evidenced-Based Health Care Architecture -- Types of Layouts -- Process-Oriented Layout -- Product-Oriented Layout -- Fixed-Position Layout -- Retail Layout -- Office Layout -- Warehouse Layout -- Muther Diagrams -- Health Care Example -- Workload Management -- Evaluating Different Types of Layouts -- Basics of Optimization -- Optimization Using Excel Solver -- Optimizing Facility Layout and Design -- An Example from Health Care -- Health Insurance Portability and Accessibility Act and Optimal Facility Design -- Summary -- Key Terms -- Discussion Questions -- References -- PART III: MANAGING HEALTH CARE OPERATIONS QUALITY -- CHAPTER 9: MANAGING QUALITY IN A HEALTH CARE SETTING -- What Is Service Quality? -- Technical Quality -- Functional Quality -- Quality Planning, Control, and Improvement -- Quality and Financial Performance -- Healthcare Ops and SCM in Action: Service Quality in Surgical Handovers -- Seven Tools for Quality Control -- Check Sheets -- Flowcharts -- Cause-and-Effect or Fishbone Diagram -- Histogram -- Pareto Diagrams -- Scatter Diagrams -- Control Charts -- Quality Principles in a Health Care Organization -- Six Sigma Concepts -- What Does Six Sigma Mean? -- Five Phases of Six Sigma Methodology -- Six Sigma Practitioners: Green Belts, Black Belts -- Misconceptions Regarding Six Sigma -- Six Sigma and Lean -- Lean Six Sigma and the Health Care Industry -- Summary -- Key Terms -- Discussion Questions -- References -- CHAPTER 10: QUALITY CONTROL AND IMPROVEMENT -- Design of Quality Control Systems -- Process Quality Control -- Natural versus Assignable Variation -- Sampling.

Health Care Operations and Supply Chain Management in Action: Quality Improvement in Nursing Homes.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.