IUKL Library

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Managing quality customer service.

by Martin, William B.

Material type: book Book Publisher: California : CAST, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
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Quality customer service : the art of treating customers as guests / William B. Martin

by Martin, William B.

Edition: 2nd ed.Material type: book Book Publisher: California : Crisp Publications, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
The Library's homepage is at http://library.iukl.edu.my/.