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Service management : operations, strategy and information.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Material type: book Book Publisher: Boston : Irwin, 1997Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1).
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Service management : operations, strategy and information technology.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 3rd ed.Material type: book Book Publisher: New York : McGraw Hill, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Fit] (1). Items available for reference: IUKL Library [Call number: HD9980 Fit] (1).
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