IUKL Library catalog › Results of search for 'au:"Bitner, Mary Jo.,"'

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		Services marketing : integrating customer focus across the firm. by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2nd ed.Material type: Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1). Place hold Log in to add tags. Add to cart (remove)
		Services marketing. by Zeithaml, Valarie A \| Bitner, Mary Jo. Material type: Book Publisher: New York : McGraw Hill, 1996Availability: No items available Add to cart (remove)
		Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. by Zeithaml, Valarie A [author.] \| Salas, Jim [author.] \| Bitner, Mary Jo [author.] \| Brown, Stephen Walter, 1943- [author.]. Edition: First edition.Material type: Book; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014Online access: Click to View Availability: Items available for loan: IUKL Library (1). Place hold Add to cart (remove)

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