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Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini.

by Magnini, Vincent P [author.].

Edition: First edition.Material type: book Book; Format: available online remote; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Other title: Secret to customer loyalty in the service sector..Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Tourist customer service satisfaction [electronic resource] : an encounter approach / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

by Noe, Francis P, 1939- | Uysal, Muzaffer | Magnini, Vincent P | ProQuest (Firm).

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: London ; New York : Routledge, 2010Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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