IUKL Library

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Mengendali aduan pelanggan : mengubah cabaran kepada peluang / Jennifer Denham; penterjemah Mohd. Rizal Saidin.

by Denham, Jennifer | [Mohd. Rizal Saidin.].

Material type: book Book Publisher: Kuala Lumpur : Prentice Hall, 2003Availability: Items available for loan: IUKL Library [Call number: HB31 Den] (1).
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A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus M�ller.

by Barlow, Janelle, 1943- | M�ller, Claus, 1942- | ebrary, Inc.

Edition: 2nd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.

by Friedman, Monroe | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
A complaint is a gift [electronic resource] : recovering customer loyalty when things go wrong / Janelle Barlow, Claus M�ller.

by Barlow, Janelle, 1943- | M�ller, Claus, 1942- | ebrary, Inc.

Edition: 2nd ed.Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
Consumer boycotts [electronic resource] : effecting change through the marketplace and the media / Monroe Friedman.

by Friedman, Monroe | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: Not fiction Publisher: New York : Routledge, 1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for loan: IUKL Library (1).
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