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301 great customer service ideas.
by Artz, Nancy. Material type:  Book Publisher: Boston : Golden Books Centre, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415 Art] (1).
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Total quality service : a simplified approach to using the Baldrige Award criteria.
by Kessler, Sheila. Material type: Book Publisher: Kuala Lumpur : Syarikat Abd. Majeed, 1996Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Kes] (1).
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Managing quality customer service.
by Martin, William B. Material type: Book Publisher: California : CAST, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
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Quality customer service : the art of treating customers as guests / William B. Martin
by Martin, William B. Edition: 2nd ed.Material type: Book Publisher: California : Crisp Publications, 1989Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Mar] (1).
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Grolier business library : delivering customer service.
by Payne, Shelia. Material type: Book Publisher: Hong Kong : Grolier, 1997Availability: Items available for reference: IUKL Library [Call number: HF5415 Pay] (1).
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Experience economy : work is theatre & every business a stage.
by Pine, B Joseph | Gilmore, James H. Material type: Book Publisher: Boston : Harvard Business School Press, 1999Availability: Items available for loan: IUKL Library [Call number: HF5415.15 Pin] (1).
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Fabled service : ordinary acts, extraordinary outcomes.
by Sanders, Betsy. Material type: Book Publisher: Johanesburg : PFEI, 1995Availability: Items available for loan: IUKL Library [Call number: HF5415 San] (1).
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Customer service business 2000 - career solutions training group.
by Rokes, Beverly. Material type: Book Publisher: Singapore : South Western, 2002Availability: Items available for reference: IUKL Library [Call number: HF5415 Rok] (1).
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Customer service of KFC Holding.
by Nor Irwani Ab. Rahman. Material type: Book Publisher: Bangi : KLIUC, 2001Availability: Items available for reference: IUKL Library [Call number: HF5415.5 Nor] (1).
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Customer service : Career success through customer satisfaction Paul R Timm
by Timm, Paul R. Edition: 3rd edMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Upper Saddle River : Pearson/Prentice Hall, 2005Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Tim] (2).
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An introduction to supply chain management [electronic resource] : a global supply chain support perspective / Edmund Prater and Kim Whitehead.
by Prater, Edmund | Whitehead, Kim. Edition: 1st ed.Material type: Book; Format:
available online
 ; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Surprise! : The secret to customer loyalty in the service sector / Vincent P. Magnini.
by Magnini, Vincent P [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Other title: Secret to customer loyalty in the service sector..Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Fostering brand community through social media / William F. Humphrey, Jr., Debra A. Laverie, and Shannon B. Rinaldo.
by Humphrey, William F [author.] | Laverie, Debra A [author.] | Rinaldo, Shannon B [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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Achieving success through innovation : cases and insights from the hospitality, travel, and tourism industry / Cathy A. Enz, Sheryl E. Kimes, Judy A. Siguaw, Rohit Verma, and Kate Walsh ; edited by Glenn Withiam.
by Enz, Cathy A, 1956- [author.] | Kimes, Sheryl E [author.] | Siguaw, Judy A [author.] | Verma, Rohit [author.] | Walsh, Kate [author.] | Withiam, Glenn [editor.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2016Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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A guide to sales management : a practitioner's view of trade sales organizations / Massimo Parravicini.
by Parravicini, Massimo [author.]. Edition: First edition.Material type: Book; Format:
available online
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015Online access: Click to View Availability: Items available for loan: IUKL Library (1).
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