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Services marketing : integrating customer focus across the firm.
by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 2nd ed.Material type:  Book Publisher: Boston : McGraw Hill Higher Education, 2000Availability: Items available for loan: IUKL Library [Call number: HD9980 Zei] (4). Checked out (1).
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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
by Heskett, James L. Material type: Book Publisher: New York : Dryden Press, 1997Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Hes] (1).
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Services marketing.
by Kurtz, David L | Clow, Kenneth E. Material type: Book Publisher: New York : John Wiley & Sons, 1998Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Kur] (1). Checked out (1).
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Pengurusan khidmat pelanggan : petua & teknik / Rahmat Ismail.
by Rahmat Ismail. Material type: Book Publisher: Kuala Lumpur : Utusan Publications & Distributors, 2001Availability: Items available for loan: IUKL Library [Call number: HF5415.5 Rah] (1).
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Customer service : career success through customer satisfaction.
by Timm, Paul R. Material type: Book Publisher: New Jersey : Prentice Hall, 1997Availability: No items available
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Customer-driven strategy.
by Wallace, Thomas F. Material type: Book Publisher: Vermont : OMNE, 1992Availability: Items available for loan: IUKL Library [Call number: HD69 Wal] (1).
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Service marketing.
by Zahorik, Anthony J | Keiningham, Timothy L | Rust, Roland T. Material type: Book Publisher: New York : Harper Collins, 1996Availability: Items available for loan: IUKL Library [Call number: HD9980.5 Zah] (3). Items available for reference: IUKL Library [Call number: HD9980.5 Kei] (1).
Checked out (1).
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Services marketing.
by Zeithaml, Valarie A | Bitner, Mary Jo. Material type: Book Publisher: New York : McGraw Hill, 1996Availability: No items available
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Customer service : a practical approach.
by Harris, Elaine K. Edition: 3th ed.Material type: Book Publisher: New Jersey : Prentice Hall, 2003Availability: Items available for reference: IUKL Library [Call number: HF5415.5 Har] (1).
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Customer service building successful skills for the twenty-first century.
by Lucas, Robert W. Edition: 3rd.Material type: Book Publisher: Boston : McGraw Hill, 2005Availability: Items available for loan: (1), IUKL Library [Call number: HF5415.5 Luc] (2).
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IMC The Next Generation : Five Steps for Delivering Value and Measuring Returns Using Marketing.
by Schultz, Don. Edition: 1st.Material type: Book Publisher: New York : McGraw Hill, 2003Availability: Items available for loan: IUKL Library [Call number: HF5415 Sch] (1). Items available for reference: IUKL Library [Call number: HF5415 Sch] (1).
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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm.
by Timm, Paul R | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
 ; Literary form:
Not fiction
Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Stormy skies [electronic resource] : airlines in crisis / Paul Clark.
by Clark, Paul, 1954- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Burlington, VT : Ashgate, c2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
by Griffin, Jill | Lowenstein, Michael W, 1942- | ebrary, Inc. Edition: 1st ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: San Francisco : Jossey-Bass, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Services management [electronic resource] : (including skill development) / K. Ramachandra, B. Chandrashekara, S. Shivakumar.
by Ramachandra, K | Chandrashekara, B | Shivakumar, S | ebrary, Inc. Edition: Rev. ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Mumbai [India] : Himalaya Pub. House, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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What to say to a porcupine [electronic resource] : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher.
by Gallagher, Richard S | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : American Management Association, c2008Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Service quality [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Delivering knock your socks off service [electronic resource] / Ron Zemke.
by Zemke, Ron | ebrary, Inc. Edition: 3rd ed.Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: New York : London : AMACOM ; McGraw-Hill, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen.
by Halinen, Aino, 1961- | ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: London ; New York : Routledge, 1997Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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Corporate and customer communications [electronic resource] : an Emerald guide.
by ebrary, Inc. Material type: Book; Format:
electronic
available online
; Literary form:
Not fiction
Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: No items available
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