| 000 | 01494nam a22003734a 4500 | ||
|---|---|---|---|
| 001 | ebr10001742 | ||
| 003 | CaPaEBR | ||
| 007 | cr cn||||||||| | ||
| 008 | 000824s2001 caua sb 001 0 eng | ||
| 010 | _z 00011080 | ||
| 020 | _z0787946672 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
||
| 035 | _a(OCoLC)49414831 | ||
| 050 | 1 | 4 |
_aHF5415.5 _b.G753 2001eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 | _aGriffin, Jill. | |
| 245 | 1 | 0 |
_aCustomer winback _h[electronic resource] : _bhow to recapture lost customers and keep them loyal / _cJill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco : _bJossey-Bass, _cc2001. |
||
| 300 |
_axxii, 314 p. : _bill. |
||
| 490 | 1 | _aThe Jossey-Bass business & management series | |
| 504 | _aIncludes bibliographical references (p. 291-301) and indexes. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2013. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aCustomer relations. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 700 | 1 |
_aLowenstein, Michael W., _d1942- |
|
| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 | _aJossey-Bass business & management series. | |
| 856 | 4 | 0 |
_uhttp://site.ebrary.com/lib/kliuc/Doc?id=10001742 _zAn electronic book accessible through the World Wide Web; click to view |
| 942 |
_2lcc _cEBK |
||
| 999 |
_c102582 _d102582 |
||